Your new mattress is covered by our full replacement guarantee.
All legal labels must be attached to the products for our guarantee to be properly and efficiently processed.
Your receipt is your proof of purchase. Please make a copy of your receipt at the time of purchase along with any supporting documents from your original point of sale.
WHAT IS COVERED
This guarantee covers any defects in materials or workmanship, with the exceptions stated below. This is a manufacturers guarantee and does not cover any additional coverage offered by individual stores, distributors, or other points of sale in or outside of the United Kingdom and Republic of Ireland.
WHAT IS NOT COVERED
This guarantee applies only to the original purchaser and does not cover: (a) misuse or abuse; (b) failure to follow care instructions by (i) drying in drier (ii) using bleach or bleach detergent (iii) ironing and tear, including rips, tears, or soiling; (d) fabric stains or damage caused by or related to: (i) inks, nail polish, cosmetics, bleach, non-food and food related grease, corrosives, alcohol, dyes, or solvents (ii) burns or fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy (iii) appliance malfunction (iv) more than 2 pints of liquid; (e) mattresses used for commercial, institutional, or rental purposes; (f) normal changes in softness or resilience (including impressions less than 1 inch in depth; (g) stains; or (h) damage caused by uneven platform or box foundation support; (i) mattresses and mattress toppers sold ‘as is’, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item; (j) or any personal comfort preference changes.
HOW LONG DOES GUARANTEE COVERAGE LASTS
The guarantee runs from the date of purchase. Length of guarantee is based on product type:
Mattresses 5 Years
Pillows 2 Years
Mattress Toppers 2 Years